This policy explains how JL Partners Chartered Accountants Limited Partnership (“JL Partners”, “we”, “us”) handles personal information collected through this website, and how you can ask to see or correct it. We follow the Privacy Act 2020 and its information privacy principles.
JL Partners Chartered Accountants Limited Partnership (NZBN 9429043199259) · Unit D3, 27-29 William Pickering Drive, Rosedale, Auckland 0632 · info@jlpartners.co.nz · +64 9 480 3000
What we collect
When you send an enquiry through the website, we collect:
- your name and email address (required, so that we can reply)
- your phone number (optional)
- how you prefer to be contacted, the kind of help you need, and your message
- the page you sent it from (English or Korean) and the date and time
For security and to stop spam, we also use a coded version of your internet (IP) address to limit how many enquiries can be sent from one connection. We delete this coded value within 24 hours.
When you email or call us, we keep the details you give us so that we can respond.
We do not ask for information we do not need. You do not have to give us your phone number. If you do not give us your name and email address, we cannot reply to a website enquiry — you can still call or email us instead.
Why we use it
- to reply to your enquiry and arrange a consultation
- to keep a record of enquiries and who in our team is looking after them
- to protect the website from spam and misuse
We do not sell personal information, and we do not use website enquiries for marketing unless you ask us to.
Who can see it
- Our team. Only people at JL Partners who need it to respond to you.
- Service providers who store it for us. These providers hold the information on our behalf and may not use it for their own purposes:
| Provider | What they receive | Location |
|---|---|---|
| Cloudflare, Inc. | Everything sent through the website, the enquiry database, and IP addresses and basic request data used to deliver and protect the site | Global network; may be outside New Zealand |
| Microsoft 365 | Enquiry emails sent to info@jlpartners.co.nz | Australia (stored data) |
- Others, only where the law allows or requires it — for example, where we must report to a government agency.
Gate 2 NZ Limited is an associated but separate company that provides immigration advice. We pass your information to Gate 2 NZ only if you ask or agree, or where the law requires or allows it.
How long we keep it
We keep website enquiries, including the email copies, for up to 12 months and then delete them, unless you become a client, in which case the information becomes part of your client file. The coded IP value is deleted within 24 hours. The Privacy Act requires us not to keep personal information for longer than we need it for a lawful purpose.
How we protect it
Access to enquiries is limited to staff who sign in with their company account and have been given permission. Information is sent over encrypted connections. If a privacy breach causes, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and the people affected, as the Privacy Act requires.
Your right to see and correct your information
You can ask for a copy of the personal information we hold about you, and ask us to correct it. Contact our privacy officer, Jung Kyo (John) Lee, at jklee@jlpartners.co.nz or info@jlpartners.co.nz (subject “Privacy”), or call +64 9 480 3000. We will respond within 20 working days.
If you have a concern, please raise it with our privacy officer first. If it is not resolved, you can contact the Office of the Privacy Commissioner (opens in a new tab) (0800 803 909).
Cookies and other websites
We do not use advertising or analytics cookies. Our hosting provider, Cloudflare, may set cookies that are strictly necessary for security, such as detecting automated traffic. Staff who sign in to our internal pages also receive a sign-in cookie.
Some articles include YouTube videos. These use YouTube’s privacy-enhanced mode, but when you play a video, YouTube (Google) may collect information under its own privacy policy. Links to other websites, such as Google Maps or Gate 2 NZ, are covered by those websites’ own policies.
Clients
If you engage us, the information we collect to do the work — including identity checks required by anti-money laundering law — is also handled under this policy and your engagement letter. In some cases we check identity electronically through Centrix, a New Zealand identity verification service, which receives the identity details needed for the check. See our AML/CFT information.
Changes to this policy
We may update this policy. The date at the top shows when it was last changed. This English version is the official version. If the Korean version differs, this English version applies.